Assistant Configuration

Configure your Sulus.ai assistant to match your business needs and brand voice.

Assistant Profile

1. Name: Give your assistant a name
2. Voice: Choose from 100+ natural voices
3. Language: Set default language
4. Personality: Customize tone and style

Business Information

• Company name
• Business hours
• Contact information
• Services offered

FAQ Responses

Pre-program personalized answers to your most common business questions for instant, accurate responses.

How to Create FAQ Responses:

1. Go to Settings > Custom Responses
2. Click "Add New Response"
3. Enter the question
4. Write the answer
5. Save and activate

Greeting Messages

Customize how your assistant greets callers:

• Welcome message
• Business hours announcement
• Holiday greetings
• Special promotions

Routing Rules

Set up rules to route calls based on:

• Time of day
• Caller information
• Keywords in conversation
• Department selection

Department Setup

• Create departments
• Assign phone numbers
• Set business hours
• Configure routing rules