Quo (formerly OpenPhone) Call Forwarding Setup Guide

Before setting up call forwarding, please confirm the following:

• Access required: You must be an Admin or Manager in the Quo workspace, or have been assigned the phone number you want to configure.
• Forwarding destination: The number you are forwarding calls to must be a US or Canadian phone number. International forwarding is not supported.
• Platform: The call flow builder (used in Option B) is only available on the Quo web app or desktop app. The mobile app can toggle "Forward all calls" on/off but cannot build conditional flows.
• What you will lose: When a call is forwarded out of Quo, call recording, transcription, and voicemail will be handled by the destination system, not Quo. Quo will still log that the call was received and forwarded.

Both forwarding options below work on all Quo plans (Starter and Business). However, if you later want to add phone menus (IVR) or custom ring orders to your call flow, those features require the Business plan. To check your current plan:

1. Log in to Quo on the web or desktop app.
2. Click Settings in the top left menu.
3. Select Billing (under Workspace).
4. Your current plan will be displayed at the top of the billing page.

Use this when: You want every call that comes in to this number to immediately forward to another number. The Quo app will not ring. This is the simplest setup and takes about 60 seconds.

Best for: Permanent forwarding to an AI phone assistant, vacation coverage, or routing all calls to an answering service.

Steps

1. Log in to your Quo account using the web app (my.quo.com) or the desktop app.
2. Click Settings in the top left corner menu.
3. Select Phone Numbers (under the Workspace section).
4. Click on the specific phone number you want to forward calls from.
5. Scroll down to the Call flow section and click Edit call flow. This opens the visual call flow builder.
6. In the call flow builder, click the Default call flow dropdown at the top left of the screen.
7. Select Forward all calls from the dropdown menu.
8. Enter the destination phone number (the AI assistant's US or Canadian phone number).
9. Click Create new call flow.
10. Review the forwarding destination, then click Enable this call flow.
11. Confirm the Live indicator appears at the top of the builder.
12. Test it: Call the Quo number from a different phone to confirm calls are being forwarded to the destination number.

To stop forwarding and return to your original call flow:

1. Go back to the call flow builder for that phone number.
2. Click the Forward all calls dropdown at the top left.
3. Select Default call flow from the dropdown.
4. Click Enable this call flow.
5. Forwarding stops immediately and your previous call flow configuration will be restored.

Use this when: You want the call to ring your team in the Quo app first, and only forward to the external number if no one picks up. You can also use this to forward calls only during after-hours.

Best for: Using an AI assistant as a fallback when the team is unavailable, or routing after-hours calls to a different number while keeping business-hours calls in the app.

Steps

1. Log in to your Quo account using the web app or desktop app.
2. Navigate to Settings > Phone Numbers and select the phone number to configure.
3. Scroll to the Call flow section and click Edit call flow.
4. Make sure you are on the Default call flow (not "Forward all calls").
5. Optional — Add a Business Hours step: If you want to split behavior between during-hours and after-hours, drag the Business hours step onto the canvas first. This creates two branches: "During hours" and "After hours."
6. Add a Ring users step (if desired): Drag the Ring users step onto the canvas under the appropriate branch (e.g., "During hours"). This will ring your team in the Quo app before forwarding.
7. Add the Forward call step: Drag the Forward call step onto the canvas. Place it after the Ring users step (so it only triggers if no one answers) or directly under the After hours branch.
8. Click on the Forward call step to configure it in the right-hand panel. Enter the destination US or Canadian phone number.
9. Click Publish changes in the top right corner.
10. Test it: Call the Quo number from another phone. If you placed the Forward step after Ring users, let it ring without answering to confirm the call forwards to the destination after the ring timeout.

Below are the most common configurations using the call flow builder:

• Caller ID: Your Quo number will still appear as the caller ID on the forwarded call. The destination sees your business number, not the original caller's number.
• Recording and transcription: Quo cannot record or transcribe forwarded calls since the call leaves the Quo system. Any recording or transcription must be handled by the destination system.
• Text messages: Text/SMS forwarding is not supported. Only voice calls can be forwarded. Texts will still arrive in the Quo app.
• Call usage: Each forwarded call uses two call legs and counts double toward your usage/minutes.
• US/Canada only: Call forwarding currently only works with US and Canadian destination numbers.
• Active calls: If you publish changes to a call flow while calls are in progress, those existing calls will finish using the old flow. New calls will immediately use the updated flow.

If you run into any issues with these steps, you can reach Quo support through the in-app chat or visit their resource center at support.quo.com.

If you need assistance connecting the forwarding to a Sulus AI phone assistant, please contact your Sulus account representative.

Disclaimer

This guide is provided by Sulus.ai as a courtesy resource to assist with configuring call forwarding on the Quo (formerly OpenPhone) platform. The instructions contained herein are based on Quo's publicly available documentation and platform functionality as of the date this guide was prepared.

Please be aware of the following:

• Sulus.ai is not affiliated with, endorsed by, or a representative of Quo or OpenPhone Technologies, Inc. Quo is a third-party platform that Sulus.ai does not own, operate, or control.
• Quo may update, modify, or discontinue features, settings, interfaces, or pricing at any time without notice to Sulus.ai. As a result, the steps and information in this guide may become outdated or inaccurate following any such changes.
• Sulus.ai makes no warranties or guarantees regarding the accuracy, completeness, or continued applicability of this guide. This document is provided "as is" for informational purposes only.
• Sulus.ai shall not be held responsible or liable for any issues, service disruptions, misconfigurations, data loss, or other consequences arising from the use of this guide or from changes made to the Quo platform.
• For all platform-specific questions, technical support, billing inquiries, or troubleshooting related to Quo, please contact Quo directly through their official support channels.

By using this guide, you acknowledge that you are making changes to your Quo account at your own discretion and that Sulus.ai's role is limited to providing helpful guidance based on information available at the time of writing.