How to Transfer Your Go High Level (GHL) Account to Sulus.ai

If you already have an existing Go High Level (GHL) account and are joining Sulus.ai, we can transfer your account so it operates under our platform. This keeps all of your existing data, contacts, workflows, and funnels intact rather than starting over from scratch.

This guide walks you through exactly what to do, step by step. The transfer process itself is handled within GHL and typically takes less than 30 minutes of active work on your part. There are a few things you should prepare in advance.

Your Sulus.ai Agency Relationship Number

The single most important piece of information you will need during the transfer is the Sulus.ai Agency Relationship Number. This number is required when initiating the transfer inside GHL.

It is the unique identifier GoHighLevel uses to route your sub-account to Sulus.ai during transfer. It is not a password or credential. You (or your current agency, depending on your account type) will enter this number into the GHL transfer dialog to direct your sub-account to us.

How to get this number: Contact your Sulus.ai representative to receive the Agency Relationship Number. We provide it directly to confirmed customers as part of the migration process, which also lets us prepare to approve your transfer promptly on our end.

Estimated Timeline

What You Will Need

Please have all of the following ready before you begin the transfer process.

• Access to your current Go High Level account (login credentials)
• Access to the email address associated with your GHL account
• The Sulus.ai Agency Relationship Number (obtained from your Sulus.ai representative)
• A list of any third-party integrations you currently use (Google, Facebook, Stripe, QuickBooks, etc.)
• Approximately 30 minutes of uninterrupted time

Before you can transfer your Go High Level account, you need to know what type of GHL account you have.

The transfer process differs depending on your account type. Use the guide below to determine which scenario applies to you.

Scenario A: You Signed Up with GHL Directly

If you purchased your Go High Level subscription directly from Go High Level (not through a reseller or agency), your account is technically an agency account with a sub-account underneath it where all of your data lives. This is how GHL structures every direct signup, even for solo businesses.

How to confirm: Log in to your GHL account. If you see an Agency view or a Sub-Accounts option in your left sidebar menu, you have an agency account. You are the agency owner, and you have full authority to initiate the transfer yourself.

Transfer method: You will initiate the transfer from your own agency dashboard. Follow the instructions in the "Transferring Your GHL Account: Direct Signup Instructions" section of this guide.

Scenario B: You Are Under Another Agency or Reseller

If your GHL account was set up by another company, agency, or reseller (for example, through a white-label platform with a different brand name), your account is a sub-account under their agency. You may not have agency-level access.

How to confirm: If you do not see Sub-Accounts in your sidebar, or if your GHL login screen shows a brand name other than "Go High Level," you are likely under another agency.

Transfer method: Your current agency must initiate the transfer on your behalf. You will need to contact them and request the transfer. Follow the instructions in the "Transferring Your GHL Account: Agency or Reseller Instructions" section of this guide.

If you signed up with Go High Level directly and have agency-level access, follow these steps to transfer your sub-account to Sulus.ai. This section covers both the preparation work and the actual transfer submission inside GHL.

Part 1 of 2: Pre-Transfer Preparation

Before initiating the transfer, complete the following preparation steps to ensure a smooth process.

1. Set workflows and campaigns to Draft. Go to Automations and set all active workflows and campaigns to Draft status. This is a required step before GHL will allow the transfer to proceed.
2. Set user types to Account. Go to Settings, then Team Management. For every user you want to transfer with the account, ensure their User Type is set to Account and that they are assigned only to this specific sub-account.
3. Cancel marketplace add-on subscriptions. If you have any active marketplace subscriptions (WordPress hosting, Yext listings, WhatsApp, Dedicated IP, etc.), these must be canceled before the transfer. They can be reactivated after the transfer is complete.
4. Have your Sulus.ai Agency Relationship Number ready. If you do not already have this, contact your Sulus.ai representative to receive it. You will enter this number into the GHL transfer dialog in the next step.

Part 2 of 2: Initiating the Transfer

1. Log into your Go High Level account.
2. Navigate to the Agency view by clicking on Sub-Accounts in the left sidebar.
3. Find the sub-account you want to transfer and click on the three-dot menu or the Manage Client button.
4. Click Actions in the top right corner and select Transfer Sub-Account.
5. Select Transfer to an Existing Agency when prompted.
6. Enter the Sulus.ai Agency Relationship Number provided by your representative.
7. Review the transfer guidelines that GHL displays. Check the confirmation box.
8. Enter your password to confirm the transfer.
9. Notify your Sulus.ai representative that you have submitted the transfer request so we can approve it promptly on our end.

If your Go High Level account is managed by another agency or reseller, the transfer must be initiated by them. You cannot transfer the sub-account yourself because you do not have agency-level access.

Here is what you need to do.

Steps to Request the Transfer

1. Contact your current agency or reseller. Let them know you would like to transfer your sub-account to a different agency.
2. Provide them with the Sulus.ai Agency Relationship Number. If you do not already have this, contact your Sulus.ai representative to receive it. This is the unique identifier your current agency will enter into GHL to direct your sub-account to us.
3. Your current agency initiates the transfer. They will go to their Agency dashboard, find your sub-account, click Manage Client, then Actions, then Transfer Sub-Account, and enter the Sulus.ai Relationship Number.
4. Notify your Sulus.ai representative. Once your current agency confirms they have submitted the request, let us know so we can approve it on our end.
5. Sulus.ai approves the transfer. Your account will be moved to our platform as soon as we approve the request.

Understanding what moves with your Go High Level account and what needs to be reconfigured is critical for setting the right expectations.

The GHL sub-account transfer moves your entire sub-account as-is. It is not a merge and it cannot be done partially. Everything inside the sub-account moves together.

What Transfers Automatically

What Does Not Transfer (Requires Reconfiguration)

Once Sulus.ai approves your GHL transfer request, your sub-account will immediately appear under our agency. Here is what happens next and what you will need to do to get your account fully operational under the Sulus.ai platform.

Immediate Next Steps

1. Verify your login. Log into your GHL account using your existing credentials. Your account will now be accessible through the Sulus.ai platform. If you have any login issues, contact your Sulus.ai representative immediately.
2. Reconnect your calendar. Go to Settings, then My Profile, then Calendar Settings, and reconnect your Google or Outlook calendar. Enable two-way sync.
3. Reconnect integrations. Reconnect any third-party integrations you were using: Google My Business, Facebook, Instagram, QuickBooks, or others. Go to Settings, then Integrations, and follow the connection prompts for each.
4. Reconnect your payment processor. Go to Payments, then Integrations, and reconnect your Stripe or other payment gateway.
5. Review your workflows. Go to Automations, then Workflows. Review each workflow to confirm its status and that it is configured correctly before relying on it.
6. Configure your domain. Your Sulus.ai representative will help you set up or transfer your custom domain to work under the new account.

What Sulus.ai Handles For You

You do not have to handle everything yourself. The Sulus.ai team will assist with the following after your transfer is complete:

• Email configuration (LC Email, Mailgun, or SMTP setup)
• Phone number setup and configuration
• Domain configuration and DNS guidance
• Verifying your data transferred correctly
• General troubleshooting for any post-transfer issues

After your Go High Level transfer is complete and you have reconnected your integrations, run through this checklist to confirm everything is working correctly.

Going through each item now prevents surprises later when you rely on a workflow, integration, or website that did not survive the transfer cleanly.

Account Access

• I can log into my GHL account successfully
• I can see my contacts and their history
• I can see my funnels and websites
• I can see my pipelines and opportunities

Integrations

• Google or Outlook calendar is reconnected and syncing
• Facebook or Instagram integration is reconnected (if applicable)
• Google My Business is reconnected (if applicable)
• Stripe or payment processor is connected and processing test transactions

Workflows and Automations

• All necessary workflows have been reviewed and confirmed active
• Test a workflow trigger to confirm it fires correctly

Communication

• I can send a test email from my account
• I can send a test SMS from my account
• My phone number is active and receiving calls (if applicable)

Domain and Websites

• My custom domain is configured and resolving
• My funnels and websites are loading correctly
• Forms on my website are submitting and creating contacts

Common questions about transferring a Go High Level (GHL) account to Sulus.ai. If you do not see your question answered below, reach out to your Sulus.ai representative.

Will I lose any of my data during the transfer?

No. All contacts, conversations, appointments, opportunities, history, funnels, websites, workflows, and memberships transfer intact. The items that need reconfiguration are external integrations and connections (Google, Facebook, Stripe, etc.), not your actual data.

Can I transfer just part of my GHL account?

No. GHL transfers are all-or-nothing. The entire sub-account moves together. You cannot selectively transfer some data while leaving other data behind.

Can I merge my existing account with a new account Sulus.ai already created for me?

No. GHL does not support merging sub-accounts. As GHL describes it, a sub-account transfer is a movement of the entire sub-account, not a movement of just the data inside of it. The transfer moves your existing sub-account as-is to our agency. If we already created a new sub-account for you, we will manage that on our end.

What happens to my current GHL subscription after the transfer?

The transfer moves your sub-account out of your current agency, but it does not automatically cancel your existing GHL subscription. If you signed up directly with GHL, you will need to cancel that subscription separately after the transfer is complete. Your Sulus.ai representative can guide you through this.

How long does the GHL transfer take?

Once you submit the transfer request and Sulus.ai approves it, the transfer is immediate. The preparation steps and post-transfer reconfiguration are what take the most time, typically 30 to 60 minutes total.

What if I have multiple GHL sub-accounts?

If you have more than one sub-account (for example, separate accounts for different businesses), each one can be transferred. GHL also supports a bulk transfer option where multiple sub-accounts can be submitted in a single request using their Location IDs. Let your Sulus.ai representative know how many sub-accounts are involved, and we will coordinate the transfer of all of them at no additional cost.

What if my current agency will not initiate the transfer?

If your current agency is unresponsive or declines to transfer your account, contact your Sulus.ai representative. We can help you explore options including reaching out to GHL support directly. Unfortunately, GHL currently requires the agency owner to initiate the transfer, so this may require some coordination.

Will my phone number change during the GHL transfer?

If both agencies are using LeadConnector (LC) Phone, your phone numbers and A2P registrations will transfer automatically with no downtime. If either side is using Twilio, phone numbers do not transfer automatically and will need to be handled separately. Your Sulus.ai representative will confirm which scenario applies to you.

Is there any downtime during the transfer?

The transfer itself is nearly instant once approved. However, during the reconfiguration period (reconnecting integrations, email, and phone), some services may be temporarily unavailable. We recommend scheduling the transfer during a low-activity period for your business.

My GHL account is HIPAA-compliant. Does anything change?

Yes. If your GHL account has HIPAA Compliance enabled, please contact your Sulus.ai representative before initiating the transfer. We will coordinate the additional steps required to transfer a HIPAA-compliant sub-account properly.

If you have questions about the Go High Level transfer process, need help determining your account type, or run into any issues at any step, contact your Sulus.ai representative directly. We are here to make this as smooth as possible.

Your Sulus.ai account representative is reachable by phone, text, or email, and is the fastest path to getting unstuck on any step in this guide.