Turn every call into a business advantage. Don't just collect data — act on it. Sulus.ai reveals patterns in customer needs, call outcomes, and agent performance.
Analytics & Insights
FeaturesAnalytics & Insights
Call Analytics
Key Metrics
- Call Volume: Total calls received
- Answer Rate: Percentage of calls answered
- Average Duration: Average call length
- Conversion Rate: Calls that result in bookings/sales
- Peak Hours: When you receive the most calls
Performance Insights
- Boost conversions in less time
- Catch issues before they spread
- Save hours with auto-summaries
Lead Tracking
Track which marketing channels generate your phone leads with detailed attribution reporting and ROI insights.
Lead Attribution
- Source tracking
- Campaign performance
- Channel ROI
- Conversion funnels
Conversation Analytics
AI-Generated Insights
- Sentiment analysis
- Topic extraction
- Intent classification
- Customer satisfaction scores
Custom Reports
Create custom reports to track the metrics that matter most to your business.